Stop me if you’ve heard this one:
- Q: What did the developer say to the users in the changelog?
- A: Minor bug fixes and enhancements.
Whoops, sorry, that’s not a joke. It is unfortunately common, though. Far too often, changes in software and websites are communicated to users with a cavalier attitude — if it all.
I hope that these resources (and associated presentation) will help explain why it’s important to communicate clearly about change, why we often don’t, and how to do it better.