Communicating Change

Links, articles, and resources on the best practices in communicating about change to users of your apps, sites, and digital products.

Stop me if you’ve heard this one:

  • Q: What did the developer say to the users in the changelog?
  • A: Minor bug fixes and enhancements.

Whoops, sorry, that’s not a joke. It is unfortunately common, though. Far too often, changes in software and websites are communicated to users with a cavalier attitude — if it all.

I hope that these resources (and associated presentation) will help explain why it’s important to communicate clearly about change, why we often don’t, and how to do it better.