This essay originally appeared in Issue 025 of my UX Writing Events newsletter. You may have read that Facebook’s content strategy team is now their content design team. In the relatively small world of UX content people like you and me, it’s generated a lot of discussion. I’ve been bothered by how narrow and 1-dimensional the conversation has…
Many product teams struggle to collaborate well on projects — making websites, building apps, creating content, authoring documentation, etc. — because they have not distinguished jobs from roles. Too often, teams allow roles to be merely inferred by job title, rather than slowing down to have a conversation about who’s doing what and why. This…
Conceptual debt accrues when we take shortcuts in developing the foundational concepts behind our products.
A collection of articles you’ll want to send to someone else.
If I could nominate one book to be our UX Writing Bible, it would be the Yahoo! Style Guide.
Job one is doing the job.
Solid evergreen advice in this piece on providing feedback on longform content like blog articles. I especially echo this sentiment: [M]ultiple teammates giving feedback can confuse the writer and may also contradict each other’s feedback. Put some trust in the writer you’re working with and understand that you need one or two, at best, sets…
Some thoughts on producing high-quality design articles that actually get shared.
Excited for this new book coming up from Cyd Harrell (who’s also a good follow on Twitter, btw), especially the part about “how to show up in spaces dedicated to stewardship rather than profit.” Always happy for design conversations that aren’t about algorithmically testing the conversion rate of different shades of cornflower blue.
I don’t believe by me drawing a line I can make things happen. I can’t force anybody to do anything or be anyone. But we can make invitations. – David Sim, speaking in the documentary The Human Scale