You don’t have to be a native speaker to excel as a UX writer

This originally appeared in Issue 037 of UX Writing Events. Do you think non-native speakers of a language can be good UX writers in that language? I sure do. I get asked some version of that question fairly often. Someone asked again just this weekend! So I thought I’d expand what I shared with that person and…

My 2020 Playlist

In 2018, I started collecting songs I heard out in the world to a playlist. Anything that resonated in the moment, new or nostalgic. Obviously, the world was quite different when I started this habit. Like most folks who weren’t essential workers or selfish assholes, I spent most of 2020 at home. No concerts, no…

Big whoop

This originally appeared in Issue 035 of UX Writing Events. Twitter finally did it. Big whoop. I wrote on LinkedIn recently that I’m embarrassed to be a tech worker right now, but if I can be even more honest with you, the feeling is closer to shame.  I’ve never worked at Twitter, Facebook, YouTube, Reddit, Discord, Shopify, Spotify, or any of the many…

Published

Content strategy is not just one thing

This essay originally appeared in Issue 025 of my UX Writing Events newsletter. You may have read that Facebook’s content strategy team is now their content design team. In the relatively small world of UX content people like you and me, it’s generated a lot of discussion. I’ve been bothered by how narrow and 1-dimensional the conversation has…

Design jobs and design roles are not the same thing

Many product teams struggle to collaborate well on projects — making websites, building apps, creating content, authoring documentation, etc. — because they have not distinguished jobs from roles. Too often, teams allow roles to be merely inferred by job title, rather than slowing down to have a conversation about who’s doing what and why. This…

Mugger

grief like a late night mugger snarling face and a gun in your ribs, except it’s not like that it’s mid-day and the sun is shining and a brick hits the back of your head hair sticky, nose wet where it broke on the concrete and your shit’s all gone, dazed … what the what…