I don’t believe by me drawing a line I can make things happen. I can’t force anybody to do anything or be anyone. But we can make invitations. – David Sim, speaking in the documentary The Human Scale

UCD vs. Gestalt

I’m not so sure that users should always come first on design projects. Think about it like remodeling an old building. You could go up to all of the people who happen to be near the old building, or who have visited recently, and ask them why they came to the old building and what…