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Content strategy is not just one thing

This essay originally appeared in Issue 025 of my UX Writing Events newsletter. You may have read that Facebook’s content strategy team is now their content design team. In the relatively small world of UX content people like you and me, it’s generated a lot of discussion. I’ve been bothered by how narrow and 1-dimensional the conversation has … continue

The machine knows what we fear

Do you ever have that thing where you hear or say a word while you’re typing and you accidentally type that exact word? That happened to me on Facebook the other day. Can’t remember what I was trying to search for but I heard the word “photos” and typed that in instead. The suggestions for … continue

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