It’s not easy to build a complex set of interrelated, esoteric skills in an ever-evolving landscape of people and technology and business. But it would be weird if it were easy.Continue readingCuddle the Muddle: Paths into UX Content
You can’t climb a non-existent fence.Continue readingOn the Value of Content Design: Proving or Providing?
This essay originally appeared in Issue 025 of my UX Writing Events newsletter. You may have read that Facebook’s content strategy team is now their content design team. In the relatively small world of UX content people like you and me, it’s generated a lot of discussion. I’ve been bothered by how narrow and 1-dimensional the conversation has…Continue readingContent strategy is not just one thing
Whether you’re applying to be a UX writer, content strategist, product content strategist, or product designer, your portfolio should tell a story about YOU.Continue readingWhat should I put in my UX content portfolio?
There’s no magic bullet for getting your first official UX writing job. No single experience, program, or certification will put your resume on the top of the stack or get you that callback. Before you spend money on a camp or certificate, consider what you need to get out the program. That’s what should guide you. Will…Continue readingHow do I get started in UX writing?
Wouldn’t it be nice to have a perfectly simple, data-driven answer to that question? “Based on an analysis of 1,000 writing assignments, we’ve found that four reviewers are enough to catch 99.99% of style and usage errors.” Hooray, the answer is four! Have four people review your content and everything will be perfect! Except, no.…Continue readingHow many content reviewers are enough?
Your organization is full of people who can be great content writers. The trick? Providing the right resources and training to help them succeed.Continue readingWhat to Do When You Need More Writers
Three important questions to ask yourself when moving toward a more user-centered content strategy.Continue readingAssessing Your User-Centered Content Strategy