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Cuddle the Muddle: Paths into UX Content

It’s not easy to build a complex set of interrelated, esoteric skills in an ever-evolving landscape of people and technology and business. But it would be weird if it were easy.Continue readingCuddle the Muddle: Paths into UX Content

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On the Value of Content Design: Proving or Providing?

You can’t climb a non-existent fence.Continue readingOn the Value of Content Design: Proving or Providing?

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Apps and Services I’ll Keep Using in 2021

The productivity, writing, design, and entertainment apps and services I’m still using (and paying for) in 2021.Continue readingApps and Services I’ll Keep Using in 2021

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My 2020 Playlist

In 2018, I started collecting songs I heard out in the world to a playlist. Anything that resonated in the moment, new or nostalgic. Obviously, the world was quite different when I started this habit. Like most folks who weren’t essential workers or selfish assholes, I spent most of 2020 at home. No concerts, no…Continue readingMy 2020 Playlist

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Content strategy is not just one thing

This essay originally appeared in Issue 025 of my UX Writing Events newsletter. You may have read that Facebook’s content strategy team is now their content design team. In the relatively small world of UX content people like you and me, it’s generated a lot of discussion. I’ve been bothered by how narrow and 1-dimensional the conversation has…Continue readingContent strategy is not just one thing

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Design jobs and design roles are not the same thing

Many product teams struggle to collaborate well on projects — making websites, building apps, creating content, authoring documentation, etc. — because they have not distinguished jobs from roles. Too often, teams allow roles to be merely inferred by job title, rather than slowing down to have a conversation about who’s doing what and why. This…Continue readingDesign jobs and design roles are not the same thing

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Conceptual debt is killing your design process

Conceptual debt accrues when we take shortcuts in developing the foundational concepts behind our products. Continue readingConceptual debt is killing your design process

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The Most Useful Articles about UX Content and Design

A collection of articles you’ll want to send to someone else.Continue readingThe Most Useful Articles about UX Content and Design

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The UX Writing Bible

If I could nominate one book to be our UX Writing Bible, it would be the Yahoo! Style Guide.Continue readingThe UX Writing Bible

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The effortful way

Job one is doing the job.Continue readingThe effortful way