Hire Product People Who Already Understand Content

This article originally appeared in Issue 050 of UX Writing Events. For some reason (tequila, mostly) I vented a bit of frustration yesterday afternoon with the way content work is often viewed in product land. This tweet seemed to resonate the most with folks: Imagine how much productivity you could unlock by hiring product leadership who already understand…

Design jobs and design roles are not the same thing

Many product teams struggle to collaborate well on projects — making websites, building apps, creating content, authoring documentation, etc. — because they have not distinguished jobs from roles. Too often, teams allow roles to be merely inferred by job title, rather than slowing down to have a conversation about who’s doing what and why. This…

People Like Free Things (and that’s okay)

I’m sad that Google Reader is going to be shut down. I really like Google Reader. I liked it even more before they stripped some of the social features out to sandbag it for Wave.  Judging by my Twitter timeline and blog subscriptions, I’m in the minority. The prevailing sentiment seems to be that being…