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Design jobs and design roles are not the same thing

Many product teams struggle to collaborate well on projects — making websites, building apps, creating content, authoring documentation, etc. — because they have not distinguished jobs from roles. Too often, teams allow roles to be merely inferred by job title, rather than slowing down to have a conversation about who’s doing what and why. This…Continue readingDesign jobs and design roles are not the same thing

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Conceptual debt is killing your design process

Conceptual debt accrues when we take shortcuts in developing the foundational concepts behind our products. Continue readingConceptual debt is killing your design process