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Tag: UX

Make sure you actually want the design job you think you want

What do I tell people who tell me they dream of being a UX writer someday? (You’d be surprised…

Continue reading Make sure you actually want the design job you think you want
Published October 29, 2022
Tagged careers, UX, UX writing

Two product culture weaknesses that can kill your experience

A long hallway full of doors.

When the overall quality of a digital experience feels low, but I can’t quite put my finger on it,…

Continue reading Two product culture weaknesses that can kill your experience
Published March 8, 2022
Tagged design, product, UX

Conceptual debt is killing your design process

The Content Career Accelerator

Conceptual debt accrues when we take shortcuts in developing the foundational concepts behind our products.

Published August 27, 2020
Tagged design, product design, productivity, UX, workflows

The Most Useful Articles about UX Content and Design

A collection of articles you’ll want to send to someone else.

Published August 12, 2020
Tagged content strategy, digital strategy, UX, UX writing

A Civic Technologist’s Practice Guide

Excited for this new book coming up from Cyd Harrell (who’s also a good follow on Twitter, btw), especially…

Continue reading A Civic Technologist’s Practice Guide
Published July 22, 2020
Tagged books, civic design, civics, ethics, UX

How do I get started in UX?

First, it’s important to know that UX is a big umbrella term that has eaten many other disciplines. Getting…

Continue reading How do I get started in UX?
Published July 8, 2020
Tagged career, UX

What is UX Writing?

UX writing is less “writing, but apps” and more “design, but words”. What I mean by that is that…

Continue reading What is UX Writing?
Published July 8, 2020
Tagged design, UX, UX writing

Making Sense of Things is a Designer’s Job

Photograph of the exterior of the Eames house.

As soon as something more formal than conversation starts taking place, many designers feel like they need to ask for a permission slip. You don’t. Never delegate understanding.

Published March 3, 2020
Tagged Charles Eames, design thinking, UX

Weaponized

A bit jarring to see one of the tools of my trade — customer journey maps — pop up…

Continue reading Weaponized
Published January 11, 2020
Tagged Boeing, capitalism, customer journey maps, design, UX

Sometimes the box is more fun

One of the first times I presented on ecosystem mapping, an attendee shared an image of their own map…

Continue reading Sometimes the box is more fun
Published January 3, 2020
Tagged content ecosystems, creativity, design, diagramming, ecosystem maps, Jon Kolko, UX

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