This was originally shared as Issue 099 of the UX Writing Events newsletter on September 5, 2022. It’s Labor Day in the United States today, where I live. I never thought much about what Labor Day meant, growing up. You’d get the occasional news item about the origin of the weekend, or recounting the story … Read more
A bit jarring to see one of the tools of my trade — customer journey maps — pop up in this article about the 737 Max and Boeing’s efforts to manage customer “anxiety” about their totally safe airplane that’s killed 346 men, women, and children. (So far.) I’ve been trying to imagine how it will … Read more
I’ve always been enamored with product ecosystems. It’s rare that I’ll buy anything without researching what kind of accessories I can get with it. Does it have an official case, pouch, or sleeve? Can you change the tip, the handle, the grip? What can I upgrade? What can I combine it with? LEGO was both … Read more
I have strong feelings about swag (also known as schwag, which, ew). The overall sentiment is: NO.