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Blog Posts

Four Tips on Writing About Design

Some thoughts on producing high-quality design articles that actually get shared.Continue readingFour Tips on Writing About Design

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Blog Posts

Content strategy is not just one thing

This essay originally appeared in Issue 025 of my UX Writing Events newsletter. You may have read that Facebook’s content strategy team is now their content design team. In the relatively small world of UX content people like you and me, it’s generated a lot of discussion. I’ve been bothered by how narrow and 1-dimensional the conversation has…Continue readingContent strategy is not just one thing

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Blog Posts

Design jobs and design roles are not the same thing

Many product teams struggle to collaborate well on projects — making websites, building apps, creating content, authoring documentation, etc. — because they have not distinguished jobs from roles. Too often, teams allow roles to be merely inferred by job title, rather than slowing down to have a conversation about who’s doing what and why. This…Continue readingDesign jobs and design roles are not the same thing

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Poetry and Verse

Mugger

grief like a late night mugger snarling face and a gun in your ribs, except it’s not like that it’s mid-day and the sun is shining and a brick hits the back of your head hair sticky, nose wet where it broke on the concrete and your shit’s all gone, dazed … what the what…Continue readingMugger

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Blog Posts

Conceptual debt is killing your design process

Conceptual debt accrues when we take shortcuts in developing the foundational concepts behind our products. Continue readingConceptual debt is killing your design process

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Blog Posts

The Most Useful Articles about UX Content and Design

A collection of articles you’ll want to send to someone else.Continue readingThe Most Useful Articles about UX Content and Design

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Blog Posts

The UX Writing Bible

If I could nominate one book to be our UX Writing Bible, it would be the Yahoo! Style Guide.Continue readingThe UX Writing Bible

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Blog Posts

The effortful way

Job one is doing the job.Continue readingThe effortful way

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Links

One or two readers will do

Solid evergreen advice in this piece on providing feedback on longform content like blog articles. I especially echo this sentiment: [M]ultiple teammates giving feedback can confuse the writer and may also contradict each other’s feedback. Put some trust in the writer you’re working with and understand that you need one or two, at best, sets…Continue readingOne or two readers will do

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Links

A Civic Technologist’s Practice Guide

Excited for this new book coming up from Cyd Harrell (who’s also a good follow on Twitter, btw), especially the part about “how to show up in spaces dedicated to stewardship rather than profit.” Always happy for design conversations that aren’t about algorithmically testing the conversion rate of different shades of cornflower blue.Continue readingA Civic Technologist’s Practice Guide