I’ve seen some recent discussion about whether and how to reply to messages from recruiters, especially if you’re not…
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Five Questions About Content Strategy, Answered
Five questions about content strategy, answered. Marketing language versus usable language, key skills, iterating your strategy, and more.
You can’t convince everybody
Making content and design equal partners? It’s doable or it’s not. It’s fixable or it’s not. Or it might be fixable, in the future, if X Y or Z things change — things that are always going to be out of your control.
Where and How to Find UX Writing, Content Design, and Content Strategy Jobs
Your search for a UX content job may not resemble any of your prior job searches, especially if you are trying to transition from a professional background outside of product and UX. You’ll need to look and read more carefully, search more deeply and creatively, and, in some cases, work quite a bit harder than you might have to work for another kind of job.
The Consistency Trap for UX Writers (and How to Avoid It)
When reviewing or critiquing design work, it’s so, so, tempting to see something different…a different word, a different phrasing, a different pattern…and want to “fix” that difference. But making things consistent just for consistency’s sake sometimes leads us to the wrong choice.
Video: Landing Your First Content Design Job – panel discussion
The fine folks at the School of Visual Concepts, for whom I occasionally lead a course on Content Strategy…
Give him some room
When it comes to maintaining a productive, creatively fulfilling life, the simple answers are terribly alluring. I’ve swooned to…
It’s all made up, and that’s okay
Is content strategy … real? Product strategy? UX strategy? Customer experience? What about content design? Information architecture? Experience architecture?…
Two product culture weaknesses that can kill your experience
When the overall quality of a digital experience feels low, but I can’t quite put my finger on it,…
Ask Scott: Can we let engineers and other non-experts write copy if we haven’t trained them?
We often have the issue that everyone thinks they can write, and our suggestions [as UX writers] are challenged to the end. We, on the other hand, would never challenge engineering decisions.