Been developing a new workshop to help orient practitioners to all of the various tools available for being user-centered in their content strategy work. It’s been interesting and maddening at the same time. There’s a good deal of semantic diffusion across the various tools and methodologies. And many were blatantly misnamed to begin with. In … Read more
Made my first trip out to Sioux Falls and to Now What Workshops last week to talk about writing tools with some lovely folks. I wasn’t able to stay as long as I’d have liked but I did get to sit in on Laura Creekmore’s morning workshop on content modeling. I sketched a few notes: … Read more
My friend Ange invited me back to share my talk about designing friendlier interfaces with the UX and engineering cohorts at Prime Academy last week. Their new space downtown is really cool. I meant to take pictures, but despite arriving 25 minutes early I got lost in the building itself and spilled in out of … Read more
A ship is more than the wood it’s made of, and a website is more than code, content, and design. It’s the ownership, policies, history, even the culture of the organization that publishes it.
This is such a desperate look. If an ex-boyfriend did this you’d be embarrassed for them. If I haven’t used your app in over a year the next email I want to get is about how you’re proactively initiating a process of deleting my account and purging all data in order to protect my privacy … Read more
Mocked up a few alternatives to the unhelpful end truncation of album titles used in iTunes on desktop.
This is on the main nav of the Ting website. I like how the follower numbers are displayed — it’s a nice way of adding a wee bit of persuasive rhetoric to a limited space. It doesn’t just say “please follow us” but rather “Join the 123,000+ other people that have already decided to follow … Read more
Everything counts in large amounts. Details add up. Even small things become big over time, after enough encounters with users.
There’s a difference between “people might notice this” and “this is going to cause a problem”.