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stopit, Golden Principles, and the Golden Bridge

One my favorite talks I give is about making Dale Carnegie’s 9 Golden Principles for Being a Friendlier Person an accessible idea for UX designers. The first principle is often one of the hardest to adhere to, both IRL and on the web: Never criticize, condemn, or complain. When a user does something we perceive…Continue readingstopit, Golden Principles, and the Golden Bridge

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Dear User at Prime Academy

My friend Ange invited me back to share my talk about designing friendlier interfaces with the UX and engineering cohorts at Prime Academy last week. Their new space downtown is really cool. I meant to take pictures, but despite arriving 25 minutes early I got lost in the building itself and spilled in out of…Continue readingDear User at Prime Academy