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stopit, Golden Principles, and the Golden Bridge

One my favorite talks I give is about making Dale Carnegie’s 9 Golden Principles for Being a Friendlier Person an accessible idea for UX designers. The first principle is often one of the hardest to adhere to, both IRL and on the web: Never criticize, condemn, or complain. When a user does something we perceive…Continue readingstopit, Golden Principles, and the Golden Bridge