A designer who writes.
Fresh ideas about craft, clarity, creativity, and personal growth, as well as updates on my projects, media recommendations, and links to all the weird and delightful things I find on the internet.
There are at least two false divisions in product cultures causing strife today: The content is what people are there for. The interface helps people access and make use of it. Using the interface to access or use the content creates an experience. Words in your product can be content: what people are there for. … continue
I’ve had occasion to review a lot of applications recently for a content design job. Naturally, many folks want to move from more traditional content fields like marketing or communications or web content management into newer, UX-coded roles like content design or UX writing. You might even be one of them! I believe strongly that … continue
We all use them. Work on them. Design them. But what are they?
A year or so ago, I had a coaching call with a junior UX writer who was interested in getting a promotion and/or getting a raise in their current role … and perhaps feeling a bit conflated on whether and how those two ideas are connected, or if they should be connected, or … well, … continue
Let’s imagine something together: Your digital product company has decided to build a new headquarters. The design of the building calls for a brick exterior. (Great choice, by the way.) Do you imagine you will hire bricklayers to lay those brick? Why bother, right? Who needs ’em? Everyone knows how blocks work. Stack stack stack. … continue
Choose a writing method that works for your team, content, and audience. Writing ain’t religion, friends. It’s okay to attend more than one church. Let’s take content design, for instance. Content design is generally my top choice when: A) writing content that has to support as broad of an audience as possible, and/orB) making content … continue
If you’re a UX writer, content designer, or similar, you need to learn to resist the pressure to be clever, to be funny, to be creative, to “make it pop”, to “give it personality” — especially if you’re not sure that it’s appropriate for the experience. (It’s probably not.)
I’ve learned not to trust what I think I think, what I think I believe, what I think the answer is, right in the moment.
This originally appeared as Issue No. 125 of the Content.Events weekly newsletter on April 24, 2023. It’s our anniversary, or thereabouts. It’s okay, I didn’t get you anything either. I just wanted to mark the occasion. The first issue of the UX Writing Events newsletter — the original banner of this publication — went out … continue
I had the great pleasure of visiting Tokyo recently, to speak at the long-running, COVID-interrupted UX Days event. From my perspective it was over 3 years in the making, from the initial invitation to actually being able to attend. Wild. The trip was a lot of firsts for me; my first time in Japan, my first … continue
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