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Portfolio tip: Show your understanding with ‘work stories’

What are you actually trying to accomplish with your content design or UX writing portfolio? Here’s one answer: Show someone that you understand it. That’s the short version, anyway, from my response to a question about portfolios and case studies during the recent SVC-hosted panel on landing your first content design job. The gist of my sentiment is that, … continue

It’s all made up, and that’s okay

Is content strategy … real? Product strategy? UX strategy? Customer experience? What about content design? Information architecture? Experience architecture? The answer to any of these, depending on my mood, is either yes, no, or who cares. Mostly, and most importantly, it’s “Who cares?”. Arguments about what “does and doesn’t exist” in design land to be … continue

Writing Rules Are Made to Be Chosen

Wanting to know “the rules” is a very natural impulse when it comes to writing. Learning and following the rules – of spelling, of grammar and usage, of how term papers are supposed to be formatted – was part and parcel of how most of us learned to write. This perspective can be detrimental when … continue

Hire Product People Who Already Understand Content

This article originally appeared in Issue 050 of UX Writing Events. For some reason (tequila, mostly) I vented a bit of frustration yesterday afternoon with the way content work is often viewed in product land. This tweet seemed to resonate the most with folks: Imagine how much productivity you could unlock by hiring product leadership who already understand … continue

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