I have blogged intermittently since the mid 90s. Thankfully, much of the early teenage angst is lost to time. This collects my writings from this site, an earlier personal website, and some newsletter projects over the years, in mostly chronological order. I also publish new writing here. I publish somewhat more formal writing about content strategy and design careers at Content Career Accelerator.
It’s disorienting, sometimes, the way objects slip in and out of our lives — what ever happened to that red shirt? Don’t I own more coffee mugs? Where on Earth did this book come from? I used to be very focused on momentos — my teenage bedroom had a meticulously arranged display of every chotchke … continue
“So often the long paragraphs I write in life are responses to Facebook posts, or reply letters to someone, or … I can put together a three-paragraph letter that burns the hair off of your eyebrows about almost any topic.” – John Roderick on the Road Work podcast I like this thought technology: Where do … continue
Using placeholer text like Lorem Ipsum can help you visualize and consider what impression the form your content will have on your reader. It’s a pencil sketch before laying down ink, a hummed melody before writing the score.
Spent all week working on something and I just trashed it. Wasn’t coming together. Hate to do it because you never know if you were almost there. Sometimes you’re hating it and hating it, and you keep sailing on, and then blam-oh! There she is! I see land, boys! But maybe you stopped just before … continue
A bit jarring to see one of the tools of my trade — customer journey maps — pop up in this article about the 737 Max and Boeing’s efforts to manage customer “anxiety” about their totally safe airplane that’s killed 346 men, women, and children. (So far.) I’ve been trying to imagine how it will … continue
I’ve been asked a few times what writing a book was like. Sometimes people mean: “What’s it like to be someone who wrote a book?” It’s nice! Glad to have done it, glad to know I can do it, lots of new opportunities, nice to have something unambiguously mine, and so on. It’s interesting to … continue
I tune out as soon as the pitch starts. You can hear it coming. Who wants that? I don’t want that. I don’t want your business card. I don’t want to hear the pitch. I probably don’t even want you to have _my_ business card.
One of the first times I presented on ecosystem mapping, an attendee shared an image of their own map they’d been inspired to create. It was interesting, colorful, and information-rich. But also? It wasn’t what I’d call an ecosystem map. At first I worried about the quality and clarity of my presentation. But others shared … continue
Damn the calendar. I don’t have the energy to set goals right now. Not big ones. Not new ones. Nobody asked me if I was ready for a new decade. I’m not, damn it — give a guy a minute.
I’m thinking about buying a camera. And by thinking about it, what I mean is: I am the Dr. Manhattan of consumer goods, simultaneously experiencing: the future where I have bought the camera, the further future where I have stopped using the camera and am thinking about selling it, the even-further future where I am … continue
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