A designer who writes.
Fresh ideas about craft, clarity, creativity, and personal growth, as well as updates on my projects, media recommendations, and links to all the weird and delightful things I find on the internet.
This essay originally appeared in Issue 085 of the UX Writing Events newsletter on May 9, 2022. Holy fucking shit do I feel old. I’m back in Minneapolis, visiting, after a year away and three-ish years after the pandemic started. That’s around when I got laid off from Brain Traffic, and also stopped being able … continue
Is content strategy … real? Product strategy? UX strategy? Customer experience? What about content design? Information architecture? Experience architecture? The answer to any of these, depending on my mood, is either yes, no, or who cares. Mostly, and most importantly, it’s “Who cares?”. Arguments about what “does and doesn’t exist” in design land to be … continue
When the overall quality of a digital experience feels low, but I can’t quite put my finger on it, I’ve found that it often stems from one of two secret weaknesses that plague many product teams: lack of confidence and lack of trust. Lack of confidence The kind of confidence I’m talking about is an … continue
We often have the issue that everyone thinks they can write, and our suggestions [as UX writers] are challenged to the end. We, on the other hand, would never challenge engineering decisions.
It seems it’s going to be a very busy year for me! I left my job as a Staff Content Strategist at Mailchimp at the end of January without much of a plan, other than to spend less time on Zoom calls and more time working on whatever the heck I want. It’s been a … continue
Wanting to know “the rules” is a very natural impulse when it comes to writing. Learning and following the rules – of spelling, of grammar and usage, of how term papers are supposed to be formatted – was part and parcel of how most of us learned to write. This perspective can be detrimental when … continue
This article originally appeared in Issue 050 of UX Writing Events. For some reason (tequila, mostly) I vented a bit of frustration yesterday afternoon with the way content work is often viewed in product land. This tweet seemed to resonate the most with folks: Imagine how much productivity you could unlock by hiring product leadership who already understand … continue
Content design is more than writing. Please send us your writing samples. Content design is more than writing. Please take this UX writing test. Content design is more than writing. Take ten minutes to review this and then provide feedback on the writing. Come on now. Do I even have to explain myself here? Bringing … continue
A version of this originally appeared in Issue 043 of my UX Writing Events newsletter. For a joint meetup of Content Marketing Atlanta and IxDA Atlanta earlier this year, the top question for me from both groups was some version of: “What is up with all of these different content roles?” To illustrate my take … continue
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