The map in your head

Pencil illustrations of woodcarved maps.

I’ve written four articles now about content ecosystem mapping. I’ve coached clients through producing them, I’ve led workshops on them, and I’ve given many talks about them (and their big brother, concept models). A point I stress over and over, but is hard to make stick, is that the activity of making the map is … Read more

Scout rush

I find that I have less interest in (and time for) video games as I get older, which is too bad in a way as they are a great source of inspiration for design patterns and UX writing. Lately, I’ve been playing lots of Ape Out on Nintendo Switch. You control a great ape escaping … Read more

stopit, Golden Principles, and the Golden Bridge

One my favorite talks I give is about making Dale Carnegie’s 9 Golden Principles for Being a Friendlier Person an accessible idea for UX designers. The first principle is often one of the hardest to adhere to, both IRL and on the web: Never criticize, condemn, or complain. When a user does something we perceive … Read more

Sometimes words are best

I like when designers solve problems with words in a straightforward and simple way. I nearly opened the wrong end of this carton of heavy cream. But then I saw the all-caps instructions to OPEN OTHER END. So I did. Not hard to imagine a designer using an illustration (which you’d probably decrypt right after … Read more

Change management example in Overcast

There’s a lot to like here. Clear heading. Shows up immediately, full screen. The pre-selected path (to remove your email address) adds privacy and is user-focused. It explains what the email address is for in simple language, right there on the same screen without having to go anywhere else to read anything. Love it.

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