stopit, Golden Principles, and the Golden Bridge

One my favorite talks I give is about making Dale Carnegie’s 9 Golden Principles for Being a Friendlier Person an accessible idea for UX designers. The first principle is often one of the hardest to adhere to, both IRL and on the web: Never criticize, condemn, or complain. When a user does something we perceive…

Sometimes words are best

I like when designers solve problems with words in a straightforward and simple way. I nearly opened the wrong end of this carton of heavy cream. But then I saw the all-caps instructions to OPEN OTHER END. So I did. Not hard to imagine a designer using an illustration (which you’d probably decrypt right after…

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Change management example in Overcast

There’s a lot to like here. Clear heading. Shows up immediately, full screen. The pre-selected path (to remove your email address) adds privacy and is user-focused. It explains what the email address is for in simple language, right there on the same screen without having to go anywhere else to read anything. Love it.