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Islands and icebergs

Spent all week working on something and I just trashed it. Wasn’t coming together. Hate to do it because you never know if you were almost there. Sometimes you’re hating it and hating it, and you keep sailing on, and then blam-oh! There she is! I see land, boys! But maybe you stopped just before…Continue readingIslands and icebergs

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Weaponized

A bit jarring to see one of the tools of my trade — customer journey maps — pop up in this article about the 737 Max and Boeing’s efforts to manage customer “anxiety” about their totally safe airplane that’s killed 346 men, women, and children. (So far.) I’ve been trying to imagine how it will…Continue readingWeaponized

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Painting a very long hallway

I’ve been asked a few times what writing a book was like. Sometimes people mean: “What’s it like to be someone who wrote a book?” It’s nice! Glad to have done it, glad to know I can do it, lots of new opportunities, nice to have something unambiguously mine, and so on. It’s interesting to…Continue readingPainting a very long hallway

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I don’t want your business card

I tune out as soon as the pitch starts. You can hear it coming. Who wants that? I don’t want that. I don’t want your business card. I don’t want to hear the pitch. I probably don’t even want you to have _my_ business card.Continue readingI don’t want your business card

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Sometimes the box is more fun

One of the first times I presented on ecosystem mapping, an attendee shared an image of their own map they’d been inspired to create. It was interesting, colorful, and information-rich. But also? It wasn’t what I’d call an ecosystem map. At first I worried about the quality and clarity of my presentation. But others shared…Continue readingSometimes the box is more fun

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Steady on

Damn the calendar. I don’t have the energy to set goals right now. Not big ones. Not new ones. Nobody asked me if I was ready for a new decade. I’m not, damn it — give a guy a minute. Continue readingSteady on

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The Dr. Manhattan of consumer goods

I’m thinking about buying a camera. And by thinking about it, what I mean is: I am the Dr. Manhattan of consumer goods, simultaneously experiencing: the future where I have bought the camera, the further future where I have stopped using the camera and am thinking about selling it, the even-further future where I am…Continue readingThe Dr. Manhattan of consumer goods

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Accordion gestures

My main fitness goal is to not fall into a debilitating depression. Which is not exactly a storyline that would get you cast on a reality TV fitness show.1 The meat machine that is my body shares this goal and has recently — and not unreasonably — demanded more activity. It controls the bulk of…Continue readingAccordion gestures

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Bat Phone agreement

A request: if your app is in the “Productivity” category, do not send me bullshit. For instance: I like Dropbox. I like Trello. It’s great that they work together. I DO NOT WANT TO KNOW THAT NOW. I want a Bat Phone agreement with my apps: if the phone is ringing, the commissioner needs my…Continue readingBat Phone agreement

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Press and hold

I was having trouble with my internet service the other day. At one point the technician, Sanchez, had me press and hold the router’s reset button for 15 seconds. Fifteen Mississippi! He made it clear: it’s not enough to press the reset button. You have to hold it in. A metaphor for vacation if I’ve…Continue readingPress and hold